Returns & Refund Policy – CasaLuxPrime

 

Returns & Refunds

At CasaLuxPrime, customer satisfaction is our priority.

🔄 Returns

• You may request a return within 30 days of receiving your order.

• Items must be unused, in original condition and packaging.

• To start a return, please contact us at support@casaluxprime.com.

⚠️ Due to the nature of international shipping, customers are responsible for return shipping costs unless the item is defective or incorrect.

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💰 Refunds

• Once your return is received and inspected, we will notify you.

• Approved refunds will be processed to your original payment method.

• Refunds may take 5–10 business days to appear, depending on your payment provider.

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❌ Non-Returnable Items

• Items damaged due to misuse

• Gift cards

• Clearance or final sale items